Refund Policy
Thank you for choosing NexusPlainEntry. We want you to be completely satisfied with your order from London, WC2E 9HA, United Kingdom. If you are not satisfied with your experience, our refund policy below outlines the steps to request a refund or exchange in a clear and timely manner.
Eligibility for refunds
Refunds are considered for products or services that arrive damaged, are incorrect, or fail to meet the description provided at the time of purchase through nexusplainentry.xyz. If you contact us within 14 days of the delivery date, you may be eligible for a full or partial refund, depending on the circumstances. Gift cards, special event packages, and certain promotional meal deals may be excluded from refunds or subject to different terms. Please review the specific offer details on our site to confirm eligibility for your order.
Delivery orders and dine-in purchases
For delivery orders, refunds are available if the delivered items are missing, cold upon arrival, or substantially different from the order placed. For dine-in experiences, refunds or credits may be offered if service or food quality is not up to standard as evaluated by NexusPlainEntry staff on the same day of service. In each case, we ask that you provide a clear description and, when applicable, photos of the issue within the 14-day window to help us assess fairly.
How to request a refund
To start a refund request, please contact us at +44 20 7946 0958 or through our website at nexusplainentry.xyz. Include your order number, the reason for the request, and any supporting information or photos. Our team will acknowledge your request within 2 business days and will provide an estimated resolution timeline. Refund decisions are made by our customer care team based on the information provided and in compliance with local consumer protection laws.
Processing and methods
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or card issuer. If the original payment method is not available, we may offer an alternative in the form of a store credit for future orders with NexusPlainEntry. Please note that any applicable delivery or service fees may be non-refundable where required by law.
Non-refundable situations
The following situations are excluded from refunds: issues arising from misuse or misrepresentation of the product, changes to an order after it has begun processing, or requests made outside the 14-day window. In cases of special events, limited-time menus, or custom orders, refunds may be limited or replaced with a credit or replacement item at our discretion. We strive to handle every case fairly and promptly.
Additional policies
We reserve the right to request additional information or to verify the purchase before approving any refund. For security and fairness, refunds are processed under the same currency used for the original purchase, denoted as £ in our system. If you require an exchange rather than a refund, we will guide you through a simple process to swap items or adjust your order accordingly.
Quality assurance
All refunds are reviewed by our Quality and Customer Care teams to help us improve our food, packaging, and service. If you have feedback or ideas on how we can do better, please reach out via nexusplainentry.xyz and share your experience. We appreciate your help in making NexusPlainEntry a better choice for pizza lovers in London, United Kingdom.
Last updated September 12, 2025.
For any questions, you can contact us at +44 20 7946 0958 or visit nexusplainentry.xyz for the latest information about our refund policy.
© NexusPlainEntry. All rights reserved. Address: 43 Bedford Street, Covent Garden, London, WC2E 9HA, United Kingdom.
Note: To maintain a family-friendly and inclusive environment, we substitute any mention of alcoholic beverages with non-alcoholic drinks such as juice or lemonade where applicable in our menus and promotions. We also avoid references to restricted topics and ensure compliance with community guidelines and local regulations.